Vacant Positions


frilled-enterprises

Position: Senior Postal Officer

Job purpose

  • Providing a quality service to customers, with a focus on exceeding their expectations.
  • Possessing thorough knowledge of the full range of Australia Post products and services.
  • Ensuring the team complies with strict Australia Post policies and procedures
  • Supervision of DLPO team in conjunction with DLPO Manager
  • Ensuring DLPO team comply with all relevant governing bodies, policies and procedures.

Accountabilities

1. Compliance

Adherence against all Australia Post contract requirements including, but not limited to:

  • Guidelines and timeframes regarding mail-theft, delivery problems and lost or damaged mail.
  • Cash handling procedures
  • Stock management
  • Freight processes, including loading and unloading.

2. General

  • In conjunction with DLPO Manager, ensure the Post Office is ready for opening – tills balanced, time lock safes in place, countertops prepared.
  • Close and balance the Australia Post retail system and processing of daily and weekly takings.
  • Deliver a professional service to customers at all times, exceeding customer expectations and maintaining high standards of customer service.
  • Process all Government applications in line with relevant procedures.

3. Mail

Meet all Australia Post Policies in relation to the handling and processing of all mail

  • In conjunction with DLPO Manager; assist and supervise staff in the sorting of mail and parcels.
  • Ensure the processing of all daily mail bags at the close of business, distribution of receive care-of mail and parcels and all return to sender mail in accordance with Australia Post policies and procedures.

4. Stock Managment

  • Under the direction of DLPO Manager carry out pricing and shelf-replenishment of stock as required.
  • Monitor retail and consumable stock, reporting to DLPO Manager Inventory requirements for ordering.

Essential skills and experiences

  • High-level communication skills
  • Well-developed customer service skills
  • Cash management, processing of cheques, credit cards, EFTPOS, money orders and banking.
  • Ability to work in a fast-paced environment, multitasking across a range of activities.
  • High level of organisational problem solving, initiative and time management skills.
  • Demonstrated experience working in remote areas.
  • Demonstrated experience in dealing with difficult clients and from diverse backgrounds.
  • Names of two professional referees to be provided.

Mandatory clearances

  • Training and security clearances (where required) to be able to work in the Post Office.
  • Must pass a police check.
  • Must be an Australian Citizen – to conduct and process a range of identity services transactions. Eg, Australian passports
  • W.A Drivers licence or other State/Territory. (Must re-sit for WA MDL as per WA Department of Transport legislation).
  • Pre-employment drug & alcohol test.
    • Drug and alcohol tests are also routinely conducted on all employees.

Physical demands of the position

  • Must be able to lift up to 20kg on a repetitive basis.
  • Able to stand for the duration of working hours.

Desirable

  • Knowledge of background in the Australia Post systems and processes
  • Strong local community knowledge and links

Applications must be in writing. Closing date: Friday 18th May 2018 at 2 pm.

Further information on the position can be obtained from:

Brad Beer
DLPO Manager
08 9191 1350

Susan Murphy
Winun Ngari CEO
0447 868 726